Shipping policy
At Tapsy Locksmiths, we aim to provide a fast and reliable experience for both our locksmith services and product orders. Please read the following information before placing an order or booking a service.
1. Order Processing
Orders for physical products are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please note that locksmith service bookings are scheduled separately and are not subject to the product processing times above.
2. Shipping Options & Delivery Times
We offer the following shipping options for eligible products:
- Standard Shipping: Estimated delivery within 5–10 business days.
- Express Shipping: Estimated delivery within 2–4 business days.
Delivery timeframes are estimates only and may vary depending on your location, courier network, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
For international orders, any applicable customs duties, import taxes, or other government charges are the responsibility of the customer.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Tapsy Locksmiths is not responsible for delays or lost parcels resulting from incorrect or incomplete address details. If a parcel is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.
5. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information.
If your parcel is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly. Once a shipment has been confirmed as delivered by the carrier, Tapsy Locksmiths cannot accept responsibility for lost or stolen parcels.
6. Locksmith Services
For mobile locksmith services, arrival times may vary depending on technician availability, traffic conditions, weather, and emergency call-outs.
Where possible, we will provide an estimated arrival time and keep you informed of any unexpected delays.
7. Contact Us
If you have any questions about your order, shipping, or a service booking, please contact us:
Email: info@tapsylocksmith.com.au
Please note that we provide customer support via email and online enquiries. We do not offer support via phone calls unless otherwise arranged.