Refund policy
Last Updated: 01/08/2026
At Tapsy Locksmiths, we are committed to providing quality products and professional locksmith services. If you experience an issue with your purchase, please review our Refund & Returns Policy below.
1. Eligibility for Refunds or Replacements
We may offer a refund, replacement, or other appropriate remedy in the following situations:
Incorrect Item Sent
If we accidentally send you the wrong product, please contact us within 7 days of receiving your order and provide clear photos of the item received.
Damaged or Defective Product
If your product arrives damaged or has a manufacturing defect, please notify us within 7 days of delivery. We may offer a replacement or refund after assessing the issue.
Manufacturing Fault
If a product is found to have a genuine manufacturing fault, we may provide a replacement or refund after verifying the issue.
2. Items Not Eligible for Refund
Refunds or exchanges will generally not be provided for:
- Incorrect product selection by the customer.
- Products that have been cut, programmed, modified, installed, or used.
- Products damaged due to incorrect installation, misuse, or normal wear and tear.
- Change of mind or accidental purchases.
- Lost or stolen parcels after delivery has been confirmed by the shipping carrier.
- Genuine or special-order parts unless required under Australian Consumer Law.
We provide detailed product specifications, including compatible vehicle information where applicable. It is the customer's responsibility to ensure the product is suitable before purchasing.
3. Locksmith Services
Due to the nature of locksmith services, refunds are generally not available once a service has been completed.
If you believe there is an issue with the workmanship or service provided, please contact us as soon as possible. We will review the matter and, where appropriate, arrange to rectify the issue.
Nothing in this policy limits your rights under the Australian Consumer Law.
4. Return Shipping Costs
Unless the return is due to our error or a faulty product, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Tapsy Locksmiths is not responsible for returned items lost or damaged during transit.
If we approve a replacement due to our error or a product fault, we will cover the shipping cost for the replacement item.
5. How to Request a Return or Refund
To request a refund, replacement, or warranty assessment, please contact us by email with:
- Your order number.
- A description of the issue.
- Clear photos or videos where applicable.
- Your vehicle make, model, and year (for automotive products).
Our team will review your request and respond within 3 business days.
6. Refund Processing
If your refund is approved, it will be processed to your original payment method within 10 business days after the returned item has been received and inspected.
Shipping charges are generally non-refundable unless the return is the result of our error or a faulty product.
7. Exchanges & Replacements
Where appropriate, we may offer a replacement instead of a refund.
In some cases, the original product must be returned and inspected before a replacement can be issued.
8. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Contact Us
If you have any questions regarding this policy or need assistance with a return, please contact us:
Email: info@tapsylocksmith.com.au
Please note that customer support is provided via email and online enquiries. We do not offer phone support unless otherwise arranged.