FAQs
Answers to the questions we get most — keys, programming, mobile call-outs, warranty and payments.
FAQ
Frequently asked questions
Does the key come already programmed?
No — keys are supplied unprogrammed. We cut and program it to your car at the workshop or on-site with our mobile team.
Does the price include programming?
The listed price is for the key itself. Cutting and programming are added as services — you'll see them on the product page, or we'll confirm the total when you call.
Will this key work with my car?
Use Shop by Car to find the exact key for your make, model and year, or send us your rego and we'll confirm the right key before you order.
Can you come to me?
Yes — our mobile team covers Brisbane. Coverage depends on where our vans are at the time, so give us a call and we'll tell you if we can reach you right now.
How long does it take?
Most keys are done the same day. Complex or rare keys can take a little longer — we'll let you know up front.
Do you offer a warranty?
Yes, all our car keys come with a 12-month warranty.
What payment options do you accept?
We accept Afterpay, Zip, Visa, Mastercard and American Express.
I've lost all my keys — can you still help?
Yes. We handle lost-key jobs, including cases where no working key is left. Give us a call with your car details and we'll sort it.
Still stuck?
Still have a question?
Can't find what you're after? Call the workshop or send us a message — we're happy to help.